EXCELLENCE IN CUSTOMER SUPPORT!

By MSW -

 

One of the best perks of buying a boat lift remote control system from Firstmate Controls is the stellar customer support that you get. Not only do we have a user-friendly support request option online, but we provide instructional videos and printable user guides on our website as well. Still unsure? Just pick up the phone and call us to speak to one of our experienced technicians!

To provide excellent customer service, you need to also provide user support in ways that our consumers will best understand it. That's why we offer several different methods of instructional and troubleshooting support options available on our website.



Here are some examples of how Firstmate Controls can quickly assist you with questions, installations, and troubleshooting issues.

Firstmate Controls Product Information Overview

Firstmate Controls provides detailed information about each system we manufacture so making a selection is quick and easy. You can quickly view all of the features each system has so that when deciding on a system for your lift, you can make an educated purchase to best suit your specific needs. Our product information section also has a place for you to register your remote system to ensure security, and quality control, and to provide proof of ownership. This is also a great way for you to share feedback to help us continuously improve our product.

Helpful User Guides for Firstmate Control Products

Our user guides are very reader-friendly and provide information on how to properly care for your remote system. This is also where you'll find your system warranty information. It's important to read through this carefully and understand what is and isn't covered under the warranty, and what your responsibilities are as a consumer for maintaining the warranty. It also covers any exclusions that are in the warranty. And of course, we provide installation manuals for our systems so that installation is done correctly, and all goes smoothly.

Easy-to-Follow Instructional Videos

We understand that not everyone prefers to have written instructions - most people are visual learners. That's why we've incorporated training videos for your convenience. When you purchase your boat lift remote control system online and don't have it installed at our manufacturing facility, there may not be enough information to program the remote system for you prior to shipping. Our online easy-to-follow instructional videos show you step-by-step how to properly program your system and key fob.

Troubleshooting, Installation, and Programming Instructions

We provide quick and easy servicing instructions to save you time, expense and frustration. There are also several troubleshooting techniques to try if your system is not operating properly or if your lift is not responding to the keyfob. 

So if you're looking for a professional and experienced manufacturing company that specializes in recreational marine electronic equipment AND great customer support, look no further! You won't find a better place to buy a boat lift remote control system that prides itself in providing exceptional customer support for boat lift remote control system users, even after the sale. To order a boat lift remote control system, please visit our website or give us a call TODAY at 866-570-9707!

Boat Lift Controls You Can Count On!

Firstmate Controls 

410 Century Business Drive
Labadie, MO 63055

Phone: (866) 570-9707



Location: Labadie, MO 63055, USA

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