We love hearing from our customers about their experience with our Firstmate Controls remote-control lift system! After all, we designed and created this system to help make the boating experience safer and more convenient with a reliable, easy-to-use product. Check out what our happy customers have to say, and be sure to leave us a review if you've had a great experience with us too!
Customer Service
"Julie at Firstmate was very accommodating explaining the features & benefits of the Gen3 Pro remote control package I purchased. I'm not the easiest person to satisfy but based on the total experience of sales, service & support that I was given I would rate this higher than 5 stars if it was possible. Thank you Firstmate for everything you've done!!"
"Terrific customer service. Suzanne was great to work with, helped me troubleshoot our malfunctioning unit, and even found a way to get me a part on a busy holiday weekend and the lake. Great Experience all the way around!"
~ Joel M.
"I couldn’t speak better about their customer service! Chelsea was so pleasant to work with; I will be forever grateful for her help!"
~ Lindsay H.
"Joe did a great job as usual. Thank you. I highly recommend this company."
~ Marc O.
"Customer Service + , Timeliness + , Personal Callback from Tech."
~ Peter Z.
"Great customer service!"
~ Mitch A.
"Your service was outstanding! Thank you!"
~ Mike R.
"The service representative, Joe, was excellent. Very knowledgeable and friendly and fixed everything. I appreciate your taking care of my needs. Thank you so much."
~ Anonymous
"The technician who installed strobe lights on two of our Firstmate lifts was timely and professional."
~ Anonymous
"Everything installed and working perfectly. Programmed on the first try. You guys are great! The service I received every step of the way could not have been better. From my first call for tech support to diagnose the problem, to meeting with Julie and one of the support staff members when I picked up the parts who took the time to explain the retrofit process in detail, to you resending me the instructions."
~ Tim S.
"We have Firstmate on three lifts and they work extremely well. On two occasions I had a problem over the last 14 years (possibly operator error) and their very nice and knowledgeable staff were able to patiently walk me through fixing the issue. Great product and exceptional customer service."
~ Curtis M.
Convenience & Safety
“Convenience!”
~ Robert C.
“Convenience and Safety”
~ Craig A.
“A good safety feature for older people & some disabled”
~ Dr. W. Edward L.
“Dependable – good range – good service – the boarding level is great.”
~ Robert T.
“I have used the Pro and it has worked flawlessly. It makes docking absolutely effortless.”
~ Wm. G.
“Safety - with the remote system, there is no need to leave someone on the dock to raise the lift.”
~ Jim H.
Performance & Quality
“State of the art system & dependability”
~ James M.
“Great product. Would recommend to anyone”
~ Keith S.
“Product performs exactly as promised… makes lifting and launching my bass boat much easier.”
~ Ron D.
“Fast, well installed, happy with unit.”
~ Phil R.
“Cool! Works great.”
~ Gary G.
“Works great - love the remote - fast courteous service!”
~ George O.
“Great system!”
~ Anonymous
“Of all the things I have bought at the lake, this was my best purchase!”
~ Tom S.
“Able to raise lifts to protect them when boating”
~ Ken E.
“The Firstmate has operated flawlessly since day one. It’s one part of boating that I don’t have to worry about. It adds peace of mind.”
~ Jeffrey L.
Leave Us a Review!
If we've had the pleasure of helping you with your boat lift remote control needs in the past, we want to hear from you! Tell us how we did and how your experience was with us, here:
https://g.page/FirstmateControls/review?rc
We can't wait to hear from you! If you have any questions about what we do here, please give us a call at the phone number listed below. You can also follow us on our social media platforms listed below to stay up to date on our latest announcements.
Boat Lift Controls You Can Count On!
Firstmate Controls
410 Century Business Drive
Labadie, MO 63055
Phone: (866) 570-9707
Firstmate Controls 
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