Customer Support You Can Count On!

By -
One of the great perks of buying a boat lift remote control system from Firstmate Controls is the awesome user support that you get. Not only do we have a user friendly support request option online, but we provide instructional videos and printable user guides on our website as well - and if that's not enough, you can always just pick up the phone and call us! We believe that to provide excellent customer service you have to also provide easy user support in ways that consumers best understand it. That's why we have several different methods of instructional and troubleshooting support options available on our website.
Here are some of the ways Firstmate Controls quickly assists you with your questions, installations, and troubleshooting issues.

Firstmate Controls Product Information Overview

Firstmate Controls provides information about each system we manufacture so making a selection is quick and easy. You can quickly view all of the features each system has so that when deciding on a system for your lift, you can make an educated purchase to best suit your specific needs. Our product information section also has a place for you to register your remote system to ensure security, quality control, and provide proof of ownership. This is also a great way for you to share feedback on our product to help us continuously improve our product.

Helpful User Guides for Firstmate Control Products

Our user guides are very reader friendly, and provide information on how to properly care for your remote system. This is also where you'll find your system warranty information. It's important to read through this carefully and understand what is and isn't covered under the warranty, and what your responsibilities are as a consumer for maintaining the warranty. It also covers any exclusions that are in the warranty.

Easy to Follow Instructional Videos

We understand that not everyone prefers to have written instructions - most people are visual learners. That's why we've incorporated training videos for your convenience. Sometimes if you purchase your boat lift remote control system online and don't have it installed at our manufacturing facility, we may not have enough information to program the remote system for you prior to shipping. Our online easy to follow instructional videos show you step-by-step how to properly program your system and key fob.

Troubleshooting, Installation, and Programming Instructions

We provide quick and easy servicing instructions to save you time and expense. There are also several troubleshooting techniques to try if your system is not operating properly or if your lift is not responding to the keyfob. And of course, we provide installation manuals for our systems so that installation is done correctly, and goes smoothly.

So if you're looking for a manufacturing company that specializes in recreational marine electronic equipment AND great customer support, look no further! You won't find a better place to buy a boat lift remote control system that prides themselves in providing exceptional customer support for boat lift remote control system users, even after the sale. To order a boat lift remote control system, please visit our website or give us a call TODAY at 866-570-9707!

Boat Lift Controls You Can Count On!


Firstmate Controls 
130 Century Commerce Loop
Labadie, MO 63055

Phone: (866) 570-9707



Follow us on:   Facebook    Twitter    LinkedIn    Google+
Location: Labadie, MO 63055, USA

Comments

Post a Comment

Popular posts from this blog

LET'S GET READY FOR BOATING IN 2023!

By MSW -
Image
  The weather outside might be frightful, but this is the perfect time to get prepared for next year's boating season! Have you found yourself daydreaming or spending time staring out at the water reminiscing about the great times you had on the water this past season?  Firstmate Controls understands your frustration. We want to share some great ideas to occupy your time during these cold winter months that will get you excited and ready for next year's boating season! Inspect Your Life Preservers Lifejackets that don't get used much and spend most of their time tucked away in the wells of your boat may not be in as good of shape as they should be. Even though they might not get used that often, they still need to be in top shape if there were an incident that arises that you will need to use a lifejacket. If yours aren't in good condition they're not going to be much help in saving a life. Take time to visually inspect every lifejacket for rips, tears, holes, etc.
Read more

UNDERSTANDING COMMON BOATING TERMINOLOGY

By MSW -
Image
  Whether you are new to the boating life, or an experienced boater, the need for a good understanding of boating terminology is a vital necessity. Knowing how your boat works, the function of each part of the vessel, how to address issues when they arise, and a basic understanding of boating safety  is knowledge every boat owner should have.  Being able to properly communicate with those on your boat in case of an emergency situation is crucial to the safety of everyone on board. In the event that you need to call for help, knowing common boat terms will come in handy when speaking with dock staff and even the coast guard when the need arises. Firstmate Controls knows the importance of boating safety and would like to share with you some common boating terms every boat owner should know. COMMON BOATING TERMS: HULL: The Hull is the bottom part of the boat that sits partially in the water. With a V-hull boat, the hull is made of fiberglass and shaped like a V. With a pontoon boat, the
Read more